TruNarrative to bolster Holland Casino’s player protection protocols

Holland Casino has teamed-up with TruNarrative regarding the group’s upcoming online operation, and to enhance their existing land based onboarding process.

This comes as part of a commitment to deliver a safe, secure and responsible gaming environment for their customers in line with the latest Kansspelautoriteit guidance.

The Dutch state-owned casino group, which spans 14 land-based operations across the Netherlands and has applied for an online gaming license, says that it’s “determined to play a leading role when it comes to responsible gaming and player protection”.

With TruNarrative’s technology, Holland Casino adds that it “takes an important step” to adhere to the KSA regulatory and compliance standards through the implementation of anti-money laundering, risk management and responsible gambling strategies.

“For Holland Casino, responsible gaming and player protection is more than a legal requirement. It is our guiding principle in all that we do,” noted Jeroen Verkroost, Directeur digitale Transformatie at Holland Casino

“Holland Casino will raise the bar high when it comes to compliance and taking care of our online guests. We have chosen TruNarrative’s technology to help us ensure that people can use our new platform in a safe, reliable and responsible way.” 

The TruNarrative platform is trusted by gaming operators, financial services, banks and payment services, to safely and compliantly onboard, transact and manage their customers.

Via a single API, TruNarrative’s customers can build bespoke customer journeys and automate KYC & AML checks, biometrics verification, affordability assessments, transaction and behavioural monitoring within their AI powered technology.  

“We look forward to working with Holland Casino and delivering them our solution so they can protect their players both online and in their land-based operations,” added Adam Doyle, head of gaming at TruNarrative.

“It’s great to be helping them align with the latest Netherlands regulations so they can bring their online instance to market.”

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